How do I apply for a rental property?

• To apply for a rental property, please complete an application form https://www.miniclean.co.nz/rentals You can submit your application online or in person at our office on Taioma Close, Papamoa 3118, New Zealand.

What are the requirements for tenant selection?

• Prospective tenants are required to complete an application form and provide relevant details, such as rental history or previous home ownership. We assess each applicant based on their ability to pay rent and maintain a satisfactory rental agreement. We also conduct credit checks on NZ applicants upon request. Our goal is to create an inclusive and welcoming community within our properties.

What fees and charges can I expect as a tenant?

• For shared rooms, prices start from $225 per person, couples’ rooms are available starting from $450 per week, singles' rooms start from $350 per week and include bills, sheets, pillows, and other amenities. These prices cover the rent and various amenities week and include bills, sheets, pillows, fully furnished, weekly cleaning and other amenities, providing you with a convenient and affordable living experience. Most rooms request a 2 week bond before moving in. Rest assured, all the pricing details will be clearly communicated in your agreement form for complete transparency.

How often will my property be inspected?

• To maintain cleanliness and ensure the upkeep of our properties, we include weekly or fortnightly cleaning services that also serve as routine inspections. These cleaning sessions provide an opportunity for us to assess the condition of the property, address any maintenance needs, and ensure compliance with the rental agreement. You can rest assured that our dedicated cleaning team will visit your property regularly to maintain its cleanliness and overall quality.

How can I report a maintenance issue?

• You can report a maintenance issue by contacting us at guest@miniclean.co.nz and we will answer promptly. Please provide detailed information about the issue, and we will arrange for appropriate repairs.

What is the process for emergency repairs? For emergency repairs, please contact our after-hours emergency line. We prioritize urgent issues such as plumbing leaks, electrical faults, or security concerns. Non-urgent repairs will be scheduled during regular business hours.

What are the terms and conditions of the holiday agreement?

• The terms and conditions of the holiday agreement will cover the duration of the rental, rent payment details, responsibilities of both parties, and any additional clauses specific to the property. Please review and sign the agreement before the rental commences.

How do I pay my rent, and what are the accepted payment methods?

• Rent can be paid by direct bank transfer or through our online payment portal. We also accept automatic payments and some debit/credit card payments. Details for rent payment will be provided in your rental agreement.

How do I terminate my rental?

• To terminate your rental, please provide a 2 week written notice as per the agreed notice period outlined in your rental agreement. Notify your Property Manager and follow the necessary procedures for a smooth transition.

How can I contact my property manager?

• You can contact your assigned Property Manager by phone or email during our regular business hours. Their contact details will be provided to you upon the start of your rental.

When do I get my bond back?

• The timeframe for receiving your bond refund will depend on various factors. Typically, after leaving the property people from our team will go do the final inspection of the property and deductions (if any) for damages or outstanding bills, the full bond amount will be returned to you. The specific timeline for receiving the refund may vary, ranging from the same day to 48hs.

How to pay rent?

• Rent payments can typically be made through direct bank transfer, online payment platforms, or in some cases, cash. 

• When making a rent payment through a bank transfer, it is important to include a reference for the payment, typically the address of the house you are currently staying at. Failure to include the correct reference may result in a $15 fee. Please ensure that you include the required information accurately to avoid any additional charges.

How do I leave the property?

• To leave the property, it is important to review your rental agreement to determine the remaining time on it. Usually notice period is two weeks, to provide notice please click on the following form https://forms.wix.com/f/7058964369572364884. Maintain open communication with your landlord or property manager to ensure a smooth departure process, coordinate a final inspection, clean the property and remove your belongings, and return the keys.

How do I report any issues?

• To report any issues with the property, please send an email to guest@miniclean.co.nz. Provide a detailed description of the problem so that we can address it promptly and effectively.

Where can I read the terms and conditions?

• You can access the terms and conditions by visiting our website www.miniclean.co.nz and navigating to the "Terms and Conditions" section. The terms and conditions provide important information regarding the use of our services, rental agreements, and other relevant policies. We recommend reading them carefully before proceeding with any transactions or agreements.